FAQs Enjoy More, Clean Less Frequently Asked Questions How do I create a UNI-STAR Cleaning Service Account? Fill out the information on the Booking Page. Once you fill out your information, you’ll receive an email where you can create your account. Do you service my area? We service the Greater Richmond VA area. All service locations are displayed at the footer of this page. What is included in a standard cleaning? Standard cleaning includes: Vacuuming Washing Floors Cleaning the bathrooms High Mid Low Dusting Disinfecting Touch Points Cleaning window ledges Disinfecting Cleaning the kitchen. How much will it cost? Our services are based on square footage. We can get you a quote over the phone in five minutes. Do you bring your own cleaning supplies, products and equipment? Yes. We provide all cleaning supplies unless you want something other than what we normally use. Just let us know in advance if you have any special requests. Can I request special tasks or extras? Interior/Exterior Windows (if they fold in) Interior Appliances Wall Washing Floor Scrubber - Puts down deep scrubs floor and removes soil. (Safe for all floors) How can I pay for my cleaning? We add your credit card to your profile and payment is automatically taken for each service. We do not accept cash or check. Can I trust my cleaning professional? Of course. They are background checked and undergo our proprietary training. What happens if something goes wrong during my appointment? Give us a call and we’ll fix it within 24 hours. We’ve never had a major issue before, so this is rare. Is my billing information kept safe and secure? We use Stripe to secure your payment information. They are an industry leader and trusted by thousands. Do the cleaning professionals go through a background check? Absolutely! We use an industry-standard company, to conduct background checks on all our technicians. What is your 100% satisfaction guarantee policy? If you notice something that needs to be addressed, we ask that you give us 24 hours to come back out to remedy it. Fast. Easy. Simple. Call Now Get a Quote